> ¿What We Do?

¿What We Do?

Orientation, Attention and Complaints

If you are a user of services at a Financial Institution, find out about the services we make available to you

• Electronic Complaint Portal.

• Registration System of Financial Services Providers SIPRES

If you are a Financial Institution

Procedures and services

Information on Financial Products and Services

Financial Education

CONDUSEF records

SIPRES, ARBITRAL SYSTEM, RECAS, REUNE, REUS, REDECO, RECO, RECA, AND RESBA here

Complaints about CONDUSEF Care Services

If you did not receive timely or quality help here

Mission

Empower Users of financial services, through education and financial inclusion, strengthen mechanisms for the protection and defense of Users of financial services in their relations with Financial Institutions, generating well-being conditions for the user that allow substantive equity.

Vision

Consolidate itself as the public Institution that provides timely, effective, honest and responsible advice, protection and defense to Users of financial services, innovative in promoting and transforming financial education; that contributes to inclusion and underpins the consolidation of financial transparency, to transform, balance and guide the correction of inequalities for the well-being of the population.

Contact

¿What is CONDUSEF?

As a government, we have the obligation to evolve the way in which our institutions operate, adapting to the growing expectations of society and responding efficiently to their demands; CONDUSEF is the rethinking of the citizen-government relationship.

Doubts and information to:

contacto@condusefcdmx.com